Returns and Exchanges


ALL RETURNS MUST PAY A $5 RESTOCKING FEE! 

No returns accepted on SALE items and no returns accepted on jewelry! 

RETURNS- The merchandise must be RECEIVED at the address below within 10 CALENDAR days of the confirmed delivery date. We strongly recommend you also use a delivery confirmation receipt when returning item(s) so you have proof of shipping. If you have fragile items, you will want to consider insurance as well. It is your responsibility to get the return items back to us in NEW condition. Upon inspection and verification of time frame, we will issue a refund. 

WE DO NOT DO EXCHANGES, IF YOU NEED A DIFFERENT SIZE OR A DIFFERENT ITEM; PLEASE PLACE A NEW ORDER!

Refund Type: Refund to the original form of payment will be issued.

Defective Items: if you believe you received a defective item you must notify us by email within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

 Returns will not be accepted if the merchandise is not received in Brand New, Unworn Condition.

Heels N Spurs will not issue a credit for returns after the specified date.

Again, please do not return sale items.

 

Heels N Spurs

5571 FM 743

Kenedy, Tx 78119